Refunds

Last updated: October 24, 2026

This Refund Policy applies to purchases of SeekTrace (the “Service”), provided by NOVAREACH TECHNOLOGIES LTD, company number 16776682, registered office at Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, Manchester, England, M12 6AE. It forms part of our Terms of Service.

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Refunds are handled by Paddle in accordance with Paddle’s Refund Policy and Paddle’s Buyer Terms.

2. Refund Window

You may request a refund within 14 days of your transaction. Statutory withdrawal and cancellation rights in your country (for example in the EU, EEA, UK, Switzerland, Turkey, Israel, Canada, South Korea, Brazil, China and Singapore) apply in addition, as described in Paddle’s Refund Policy. Nothing in this policy limits your mandatory consumer rights.

3. How to Request a Refund

Visit paddle.net and select “Request refund”, or use the support link in your Paddle receipt email; or
Contact us at [email protected] and we will help you submit the request.

EU consumers can also use the “Request withdrawal” option in the Paddle Customer Portal during the withdrawal period.

Approved refunds are issued to your original payment method within 14 days of approval. If you receive a refund, access to the relevant part of the Service ends.

4. Technical Issues

If something isn’t working, please contact us first at [email protected] — most issues can be fixed quickly. If we cannot resolve it, you can contact Paddle as described above.

5. Cancelling Your Subscription

You can cancel at any time from your account settings, via the “Manage subscription” link in your Paddle receipt email, or at paddle.net. Cancellation stops future renewals; you keep access until the end of the period you’ve already paid for. If your plan includes a trial, cancel before the trial ends to avoid being charged the full subscription price.

6. App Store and Google Play Purchases

If you subscribed through the Apple App Store or Google Play, refunds are handled by Apple or Google under their own policies.

7. Chargebacks

Please contact us or Paddle before disputing a charge with your bank. Charges appear on your statement under Paddle.

8. Purchases Before 22 October 2026

Purchases made before 22 October 2026 were processed by Tivania OÜ. For refunds on those purchases, contact [email protected].

9. Contact

[email protected]